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Can’t find the style you want in your closest boutique or online? Call us!

We’ll take payment via phone and arrange for your order to be posted directly to you!

Available between 9am – 5.30pm AEST, Monday-Friday by calling + 61 03 8290 0500.

*Please note: Due to the Christmas Period, this service is currently unavailable and will resume on Tuesday 4th January 2022 for Full Price product only.


How does it work?

Our Customer Support Team will locate your chosen item/s in one of our boutiques and have it posted to you for a $10 delivery fee. During the call, we will collect your contact details, shipping address and process payment via your preferred method. Your contact details will be collected and used by us in accordance with the terms of our Privacy Policy.


Payment methods accepted

We accept Visa, Mastercard and Afterpay for all phone orders. Unfortunately, we can’t process phone orders via KOOKAI Gift Cards, AMEX, Diners, Paypal, or ‘HER’ Gift Cards.



All phone order purchases are subject to the same Returns and Exchanges Policy as online purchases.


Sale & Promotional Products

Phone orders are only available on full priced product, unless otherwise advised.